FAQ

 

I'm local and would like to pick my order up, what do I do?

Once you get to the 'shipping' section at check-out there is a 'local pick-up' option. Choose that if you are in the Skaneateles, NY area. We will contact you to schedule the pick-up after receiving your order so sit tight!

You can pick-up your order any day Monday-Friday, 11AM-4PM (except for holidays).

Can I exchange or return my item locally as well?

Yes, you can return/exchange your unwashed, unworn purchases to us as well.. Please contact us first at hello@sugarfootapparel.com so we can check stock on any exchanges. In your e-mail please give us your order number, what you'd like to return or exchange, and the new size for exchanges. Refunds will be processed in 2-3 business days.

Who do I contact for wholesale inquiries?

You can e-mail us at hello@sugarfootapparel.com with any wholesale information requests.

Will any of the items I order shrink in the wash?

Most Sugarfoot Apparel garments are preshrunk and will shrink minimally. Our garments that are made of 100% Cotton are more susceptible to shrinkage than our Triblend garments, please take special care when laundering these items and pay attention to the fabric information that is listed with each item.

With Sugarfoot Apparel items that are screen printed we recommend washing these in cold water and hanging to dry. Laundering your garments in hot water and placing them in the dryer may result in unwanted cracking of the design and quicker aging.   

Will you re-stock my favorite item?

If you find that one of our past designs is no longer on the website it is most likely because the style has been discontinued. In some cases, with enough interest, we will bring back styles that continue to be requeted. So, if you want something back, let us know! E-mail us at hello@sugarfootapparel.com or contact us via Instagram (@sugarfootapparel).